Hotel Tino Sv. Stefan
Last updated: May 13, 2026
Welcome to the website and services of Hotel Tino Sv. Stefan.
Your privacy and the protection of your personal data are important to us. This Privacy Policy explains what information we collect, how we use it, and what rights you have in accordance with applicable data protection laws.
1. Who We Are
The controller of personal data is:
Hotel Tino Sv. Stefan Ohrid
Ohrid, Republic of North Macedonia
For any questions regarding privacy and personal data protection, you may contact us through the official contact details available on our website.
2. What Information We Collect
We may collect the following categories of personal data:
- Full name
- Phone number
- Email address
- Address and country
- Reservation details
- Payment-related information (we do not store credit/debit card details)
- IP address and technical website usage data
- Information submitted through contact forms or email communication
3. How We Use Your Information
Your personal data may be used for:
- Processing and managing reservations
- Guest communication
- Issuing invoices and processing payments
- Improving our services and user experience
- Complying with legal obligations
- Security and fraud prevention
4. Legal Basis for Processing
We process personal data based on:
- Your consent
- Performance of a contract (reservation or hotel services)
- Legal obligations
- Legitimate business interests related to hotel operations and security
5. Cookies
Our website may use cookies for:
- Basic website functionality
- Analytics and statistics
- Improving user experience
Users may limit or delete cookies through their browser settings.
6. Sharing of Information
We do not sell your personal data to third parties.
Information may only be shared with:
- Payment processors
- Government authorities when legally required
- IT and hosting providers that support our systems
All partners are required to ensure appropriate data protection measures.
7. Data Retention
Personal data is retained only for as long as necessary for:
- Providing hotel services
- Legal and accounting obligations
- Resolving disputes or claims
8. Data Security
We apply technical and organizational security measures to protect personal data against:
- Unauthorized access
- Loss
- Misuse
- Unauthorized modification
9. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion
- Restrict processing
- Object to processing
- Request data portability
Requests may be submitted using the hotel’s official contact details.
10. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Changes to This Policy
This Privacy Policy may be updated periodically. Any changes will be published on this page.
12. Contact
For any questions regarding privacy or personal data processing, please contact:
Hotel Tino Sv. Stefan